Policies

Quik Internet of Huntington Beach reserves the right to refuse service to any person for inappropriate behavior. Our Customers agree to follow these policies regarding use of Internet Services.  Currently these policies are prohibited but not limited to:
  1.  
    1. Any use which violates any applicable local, state, or federal law of the United States of America, including but not limited to copyright, trade secret, or criminal laws.
    2. System abuse is strictly prohibited. Quik Internet of Huntington Beach may terminate or modify service immediately and may bill for any resulting support charges if the client engages in system abuse. Following is a list of actions which are defined to be system abuse. This list is non-exclusive; any action about which there is any doubt should be referred to Quik Internet of Huntington Beach for evaluation.

      Actions which constitute system abuse include, but are not limited to:

      • attempting to circumvent user authentication or security of any host, network, or account on Quik Internet of Huntington Beach or the Internet system at all;
      • attempting, in any way, to interfere with or deny service to any user or any host on the Internet;
      • forging email or USENET posting header information;
      • sending large numbers of unsolicited mail messages (i.e. "junk mail"); this includes adding or attempting to add addresses to any mailing list without positive consent of the addressee.
      • forwarding or posting "chain letters" (multiple forwarding) of any type;
      • posting inappropriate messages to USENET newsgroups e.g., posting large numbers of unsolicited posts indiscriminately ("spamming"), or posting encoded binary files to USENET newsgroups not specifically named for that purpose;
      • attempting to cancel, supersede, or otherwise interfere with email or USENET posts other than it's own;
      • engaging in harassment, whether through language, frequency, or size of messages;
      • using an account at another provider to promote a Quik Internet of Huntington Beach Web site in an abusive manner;
      • using a Quik Internet of Huntington Beach account or network connection to collect replies to messages sent from another provider which violate these rules or those of that provider;
      • reselling Quik Internet of Huntington Beach services to third parties who do not abide by these guidelines.
    3. Any use to make unauthorized entry to other computers, computer information, or communication devices or resources.
    4. Uploading files without the consent of the copyright or site owner.

    Should any action by any Customer in violation of these limitations or policies result in a disruption or interference with Quik Internet of Huntington Beach or Quik International's network operation, the Customer will be disconnected from further service without notice.

    Currently these policies require but are not limited to:

    1. Payment in advance is required for all plans and is due by the anniversary of their signup date for the next period of service. All sales are in monthly increments.  Monthly,  semiannual, and annual payment plans are available.
    2. Accounts choosing billing method must send in the first month's payment to the local Quik office at 10239 Black River Ct., Fountain Valley, CA 92708 or to Quik International 1927 Harbor Blvd Ste "A" in Costa Mesa, CA 92627 so that it is received within seven (7) days of activation to maintain the account in good standing.
    3. Accounts choosing direct withdrawal from their bank authorize Quik to apply advance billing (next month billing) to their accounts and commit to maintaining a balance sufficient to cover all withdrawals.
    4. All accounts that are 30 days late on their payments will be put on hold (denied access) until full payment is received. In the case of returned checks Quik reserves the right to wait until the new check clears the customers bank before restoring service.
    5. All accounts that are 60 days late on their payments will be deleted from the Quik server and the records sent to  collection and credit agencies.
    6. If a payment for any monthly,  semiannual, or annual plan is 30 days or more past due, the payment will be applied to all outstanding balances and late fees first. The standard monthly rate in effect will be applied on all late payments first, then the late fees.  Any remaining balance will be applied towards the next month's payment at the standard monthly rate.
    7. FEES SCHEDULE:
      A $10.00 fee will be assessed all accounts 30 days past due on their accounts.
      A $10.00 or 15% fee will be assessed for returned checks.
      A $10.00 fee will be assessed for declined credit card payments.
      A $50.00 fee will be assessed on all accounts sent to collection.
    8. Quik Internet of Huntington Beach may change any fee, rate, or package upon seven (7) days notice.
    9. Customers wishing to cancel accounts must email, call or write the local Quik Internet office of that intention.  Monthly accounts automatically renew and charges are due for the next month unless the Quik Internet local office is notified of customer's intent to cancel. The entire month's service is purchased no matter when during the month the customer cancels.
    10. Upon cancellation of an account by a customer, all unpaid charges are immediately due and payable.  An account that is deleted from our system with current charges unpaid is immediately sent to Collection Agency.  It is the customer's responsibility to avoid the collection  process by paying immediately upon cancellation all unpaid charges incurred, including all late fees, returned check charges and credit card decline fees.  Charges will continue to accrue until all unpaid fees are paid or account is sent to collection.
    11. In the case of domain name hosting Quik Internet of Huntington Beach reserves the right to withhold transfer of the domain to another ISP if the accumulated fees for that site have not been paid in full.  Additionally, if fees are outstanding more than 30 days Quik Internet of Huntington Beach reserves the right to disable that site and display on that site the reason for disablement as non payment of hosting fees.
    12. Quik Internet of Huntington Beach and Quik International have every intention to keep all aspects of Customer accounts private, but it is impossible for Quik Internet of Huntington Beach and Quik International to guarantee that any activity done while using it's service will be completely private. Customers can increase their level of privacy by using data encryption. Privacy is not guaranteed. Customers are responsible for their Internet accounts. Ask us to change your password often to enhance security and prevent unauthorized use of your account.
    13. Customers under 18 years of age may not apply for this service without parental approval.
    14. Customers specifically agree to defend, indemnify, and hold harmless Quik Internet of Huntington Beach and Quik International, it's agents, officers, directors, employees, successors, and assignees, from any claim, loss, or damage, including costs and attorney fees, arising out of or related to any act of omission of the Customer under this agreement, including without limitation the Customers causation of such damages or injury, directly or indirectly, to any party.

    Reasons for denying a customer access to their account (account is on hold) and/or disabling their domain hosting site include but are not limited to: (hosting sites disabled for non payment of hosting fees will have a sign to that effect displayed on their site until fees are paid)

    1. Method of payment is billing and no payment has been received 30 days after the due date.
    2. Account is a new sign up on billing method of payment and no payment has been received at the local Quik office by the seventh day after activation.
    3. Method of payment is credit or debit card and card is declined, rejected or bad account number.
    4. Method of payment is automatic withdrawal from bank and check is returned for insufficient funds or closed account.
    5. Method of payment is billing and check is returned NSF (insufficient funds) or account closed.
    6. Account has been implicated in spamming or other illegal activities.
    7. Customer representing account has demonstrated obnoxious or abusive behavior towards other Internet customers, Quik employees or services hired by Quik.

    Troubleshooting limitations:

    When a customer calls Quik offices for help with their computer configuration it is assumed by Quik personnel:

    1. The customer assumes all liability for the outcome.
    2. All software and hardware involved is owned by and is the responsibility of the customer.
    3. Quik employees will try and help the customer but they are not experts in all software/hardware combinations and are merely helping at the sole request of the customer.
    4. Software distributed by Quik is a Microsoft product and merely carries the Quik brand.
    5. Quik takes extreme precautions to ensure the quality of any software distributed on writable media (diskettes. writable CD ROM, etc) including virus scanning using McAfee Virus Scan with the latest DAT files.  However, once software on writable media leaves Quik offices Quik no longer has control of that software and the customer assumes full responsibility for Quality Control, including virus scanning, prior to using the software.
    6. Quik neither produces nor sells software and assumes no responsibility for the accurate working of any third party software.
    7. Quik sells only connectivity to the Internet and  web site hosting.  The correct concern of troubleshooting by Quik employees is limited to connection of the customer to the Internet  and web site hosting.

    Agreement conditions:

    1. This agreement shall be controlled by the laws of the state of California, California courts shall have jurisdiction over this agreement, and all litigation hereunder shall, be tried in the state of California.
    2. The Customer shall provide all equipment and telephone services necessary for modem access to the service. Quik Internet of Huntington Beach and Quik International shall not have responsibility for any charges or tariffs related to any Customer telephone connection or on-line service of any entity accessed by or for the Customer.
    3. This agreement shall continue from billing period to billing period until terminated as provided herein.
    4. Quik Internet of Huntington Beach may suspend service at any time, for any or no reason, upon notice. No notice shall be required in the event of non-payment or violation of these provisions.
    5. Customers may terminate this agreement upon notification of Quik Internet of Huntington Beach. Termination will only be at the Customers request if the Customer is not under the age of 18. Legal Guardians of Customers under the age of 18 may terminate the account of Customers under 18. Notification can be made by phone, mail, email or in person to the local office only.  Acounts cannot be cancelled in any other manner.
    6. All amounts, including late fees, credit (debit) card fees, check return fees and collection fees, of accounts terminated for non payment or illegal activity will be sent to a collection agency for collection and to credit hist. In the event that any account is sent to a collection agency, the Customer may be liable for collection fees and legal fees if any.
    7. The Customer understands and agrees that the Internet is a conglomeration of on-line data bases operated by distinct entities having no business or legal relationship to Quik Internet of Huntington Beach or Quik International. Quik Internet of Huntington Beach and Quik International do not have input whatsoever as to the content of Internet data accessed via the service. Customers are solely responsible for any value or reliance it places on information obtained via the Internet or this service. Information derived as a result of this agreement is provided "AS IS" and at the Customers own risk.
    8. The only warranty from Quik Internet of Huntington Beach and Quik International, which is subject to the terms and conditions of this agreement, is to provide Customers with access to the Internet, email, and Internet website hosting. Quik Internet of Huntington Beach and Quik International make no other warranties, either express or implied.
    9. The Customer specifically agrees that, in no event, shall any liability accrue to Quik Internet of Huntington Beach and Quik International as a result of this agreement in excess of the Customer's monthly fee of any single month during which any claim of liability arose. The Customer agrees that the American Arbitration Association will mediate all claims of liability.
    10. Upon request Quik Internet of Huntington Beach and Quik International will provide software for basic Internet access. Quik Internet of Huntington Beach and Quik International can make suggestions about other useful software to use with a Customers Internet service. Other companies develop the software. Quik Internet of Huntington Beach and Quik International may not be held liable for the use of any such software. All such use is at the discretion of the Customer and is without warranty, either express or implied by Quik Internet of Huntington Beach and Quik International.

Quik Internet of Huntington Beach
10239 Black River Ct.
Fountain Valley, CA  92708

Phone: (714)968-3049
Fax: (714)964-916

 

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